SLA & Downtime Loss Calculator
This figure includes lost sales, reduced productivity, and reputation damage.
Why Calculate SLA Outage Costs?
Understanding the **financial impact of downtime** is essential for IT budgeting, service level agreement (SLA) negotiation, and securing funds for mission-critical infrastructure. A vague promise of "high uptime" doesn't protect your business; a specific dollar figure does. Our SLA calculator provides the quick estimate needed to prove the ROI of stability.
Understanding the Revenue Loss Factor
The **Average Revenue Loss per User per Hour** is the most debated factor. It accounts for more than just lost sales; it includes lost productivity, employee time spent resolving the issue, potential SLA penalties owed to clients, and long-term brand reputation damage. Using a realistic figure here is the key to accurate forecasting.
Frequently Asked Questions (FAQ)
Q: What is a standard acceptable SLA uptime?
A: Most standard SaaS platforms promise "three nines" (99.9%), which still allows for approximately 8 hours of total downtime per year. Mission-critical systems often target 99.99% ("four nines").
Q: Does this account for hardware replacement costs?
A: No, this calculator focuses on **financial loss** from lack of operation. For total cost, you must add specific hardware, consulting, and repair costs.